Terms and Conditions LOA Sport
GENERAL TERMS:
The Terms and Conditions apply to all personal information and sensitive personal data or information that is given by or received from any person who visits or uses or accesses www.loasport.com ("User"). We reserve the right to change or revise the details of the Terms and Conditions without prior notice and the revised Policy will be effective from the day it is uploaded. Therefore, users are requested to periodically visit the website and review the policy.
Please read the General Terms and Conditions carefully before using the site www.loasport.e u . These Terms and Conditions constitute a contract between you and LOA Sport, granting you the right to use the Services of the Site for personal and non-commercial purposes subject to the terms below. These General Terms and Conditions are binding only in the relationship between you as a User of the Site's services and LOA Sport. By accessing (loading) the Site and/or when placing an Order, You agree to be bound by these General Terms and Conditions and any subsequent changes to them, and undertake to comply with them. In case you do not agree with these General Terms and Conditions, please do not use the Site and/or do not place an Order.
Basic concepts
For the purposes of these General Terms and Conditions ("Terms and Conditions"), unless the context otherwise requires, the following words and expressions shall have the meanings given below: "User" is any natural person who uses any of the Services on the Site. "Customer" is any User who has finalized an Order. "Service" is:
a) access to the information resources/data of the Site provided through a web browser, including the ability to submit Orders;
b) creation and personalization of a user profile through registration, which enables the submission of Orders and/or access to certain information resources on the Site;
c) receiving an e-mail - newsletter from the Site Users registered for the Service.
"Order" is any instruction expressly submitted by the User for the delivery of goods selected by him in the form, volume, modifications and other parameters through the Site; "LOA Sport" is the legal entity DI AR PI EOOD, headquarters and management address: Sofia, EIK: 202345068, phone: 0988756835, www.loasport. eu _ e-mail: info@loasport. eu _ "Site" is the LOA Sport website - www.loasport.eu ; "Direct marketing" - offering goods and Services to Users by mail, by telephone or in another direct way, as well as surveying for the purpose of research about the goods and services offered. "Applicable law" is Bulgarian law and/or such other law as is stipulated in these General Terms and Conditions.
- Protection of the User's personal data
2.1 Pursuant to the Personal Data Protection Act, the User has the right to access his/her own Personal Data, which he/she has entered or has become known to LOA Sport when the User uses the Site, as well as to correction of this Personal Data.
2.2 By accepting these General Terms and Conditions, a User who has filled out a registration form expressly agrees that the personal data provided by him will be processed by LOA Sport electronically, including when executing an Order or when providing Services.
2.3 LOA Sport informs the User that the personal data provided by him is not given to third parties for Direct Marketing.
2.4 LOA Sport has the right to install so-called "cookies" on the User's device, with which he accesses the Site. "Cookies" are text files saved by the Site on the User's hard drive and allow LOA Sport to recover information about the User, identifying him and allowing tracking of his actions; the websites you visit; the hyperlinks it uses; and other. Further information is available in LOA Sport's Cookie Policy available at:
Agreement between User and LOA Sport
The submission of an Order by a User by selecting the "Complete order" button in the "Cart" section of the Site constitutes a contract whereby the User gives his consent to the execution of the Order made by him and accepts to be bound by these General Terms and Conditions, and also with all subsequent changes thereto, undertaking to abide by them.
Relations with Users
4.1 Identification and registration of Site Users
4.1.1 Identification of the User for the purpose of reproducing his actions on the Site, including his statement of acceptance of these General Terms and Conditions and an Order placed by him, is carried out through the storage of the IP address stored in log files on a LOA Sport server of the User with whom the Site is accessed, as well as any other information provided by the User or made available based on the User's use of the Site.
4.1.2 The User, after registration, has the opportunity to obtain free and full access to the sections of the Site requiring registration.
4.1.3 LOA Sport reserves the right to provide access to certain Services against mandatory registration without prior notice to Users. Such Services may be access to articles, product reviews, etc.
4.1.4 When filling out the registration form (registration), the User agrees to provide true, accurate, up-to-date and complete information about himself.
4.1.5 In the event that the User provides false, inaccurate, out-of-date or incomplete information, LOA Sport reserves the right to de-register the User, as well as deny him/her further access to part or all of its Services.
4.1.6 LOA Sport reserves the right to de-register a User at its discretion, and also limits the rights of registered Users to access certain Services or sections of the Site. LOA Sport can take the actions under this point also in case there are reasonable doubts about violation of these General Terms and Conditions.
4.1.7 LOA Sport reserves the right to suspend the provision of some or all of the free services by posting a notice on the Site.
4.2 Goods, Services and Site Content
4.2.1 Each product presented on the Site has a specified price, basic characteristics of the product (which may include size, color, etc.) and additional information aimed at assisting the User in making an informed choice when purchasing the product.
4.2.2 LOA Sport warns the User that there may be discrepancies between the announced and actual sizes and/or colors, and/or changes in the design of the products, and/or their packaging, for which LOA Sport is not responsible. The information published on the Site about colors, sizes, design and other characteristics should be interpreted by the User as indicative. LOA Sport reserves the right to publish names, models and other product information in English when:
a) There is a risk that valuable information about the characteristics of the goods will be lost with its translation;
b) There is no universally accepted unambiguous terminology in the Bulgarian language;
4.2.3 Some of the information published on the Site may refer to goods and/or services that are not offered and are not available at the time the Site is accessed by the User.
4.2.4 The goods and Services offered on the Site do not constitute a legally binding offer.
4.2.5 The Site may contain articles, product reviews, photographs and other materials that are subject to protection under the Copyright and Related Rights Act. They are clearly marked as such. Unregulated use of the materials under the preceding sentences constitutes a violation of the law, for which civil, administrative and/or criminal liability is incurred in accordance with the current Applicable Law.
4.2.6 LOA Sport has the right to change the content of the Site at any time, without having to notify the Users in advance.
4.3 Prices
4.3.1 All prices announced on the Site are in Bulgarian leva (BGN), in their full value.
4.3.2 LOA Sport has the right to change the prices of the offered goods at its own discretion
4.4.1 Each Order is considered submitted by the User when the latter has selected the "Finish the order" button.
4.4.2 The User is obliged to check the contents of the Order before finalizing it, in order to avoid errors in its parameters as a result of caching.
4.4.3 Confirmation of an Order placed is sent to the User's e-mail address. In the event that the User has not provided such an address, LOA Sport reserves the right not to fulfill the Order until it receives confirmation of the Order from the User in another appropriate way.
4.4.4 The Order is executed by LOA Sport according to the parameters contained in the confirmation in cases where the User has entered an e-mail address, and in the absence of such an address - according to the parameters contained in the Order. If, after submitting an Order and before its execution, there is a change in the parameters of the Order or the method of delivery, expressly agreed between the parties, the Order will be executed according to the new agreement.
4.4.5 An order finalized by the User after 16.00 on Friday (or on the day preceding a public holiday/non-working day) begins to be processed after 10.00 on Monday (or on the first working day following a public holiday/non-working day) .
4.4.6 LOA Sport reserves the right, if within 7 (seven) business days there is not sufficient availability of the item(s) selected by the User to fulfill the Order in full, to notify the User of this circumstance in an appropriate way. The User has the right to refuse the Order in full or change the Order up to the available volume and refuse the missing items or agree to partial fulfillment or change the Order by replacing the missing items with others.
4.4.7 In the event that LOA Sport has received in advance the monetary value of an Order that, according to the order of the previous point, cannot be fulfilled, then LOA Sport will reimburse the User the amount for which it will not make a delivery through the payment method by which he got it. In the event that the refund method under the previous point is impossible, LOA Sport should contact the User to further agree on the way to settle the relationship between the parties.
4.4.8 In the event that the Order was executed in a form and volume different from that specified in it due to the fault of LOA Sport, the parties shall further agree on the manner in which to settle their relationship. Possible costs of additional delivery that would arise in order to settle the relationship according to the previous sentence are at the expense of LOA Sport.
4.4.9 LOA Sport pays for its own account the following costs for delivery on the territory of Bulgaria:
a) For Orders worth more than BGN 200.00, LOA Sport pays for its own account all costs that cover delivery sent to the office of a courier company Econt. In the event that the Customer has chosen a different delivery method, he shall bear all additional costs that may arise;
b) For products that are explicitly indicated on the Site, as well as for all products in promotion, the conditions for free delivery do not apply.
4.4.12 LOA Sport supplies its users with products and services for the territory of Bulgaria.
4.5 Payment method In the process of submitting an Order, the User has the opportunity to choose one of the payment methods listed below:
4.5.1 Cash on Delivery The User pays the value of the Order to the courier at the time of its delivery. Cash on delivery payment is made by postal money order from a licensed postal operator. The postal money order receipt, which is issued by the courier, replaces the fiscal receipt, according to the applicable legislation.
4.6 Delivery
4.6.1 The deadline for delivery of the Order to the address indicated by the User in the Order on the territory of Bulgaria is within 24 hours to 7 (seven) working days;.
4.6.2 The delivery of the items specified in the Order is carried out in the manner chosen by the User and according to the terms indicated on the Site.
4.6.3 LOA Sport reserves the right to extend the terms specified in the previous two points by up to 7 (seven) days without informing the User in advance. After the expiration of this period, LOA Sport notifies the User of the e-mail address, in cases where the User has entered such an address, and in the absence of such an address - by telephone or in another appropriate way, according to the parameters contained in the Order.
4.6.4 In the event of force majeure circumstances, a delay in the specified delivery terms is possible, of which LOA Sport notifies the User as soon as possible in accordance with point 4.6.3.
4.6.5 LOA Sport shall not be liable in the event that the delay is the fault of the courier making the delivery.
4.6.6 If the Customer specifies an incorrect or non-existent address and/or recipient and/or telephone number and/or other parameter necessary for the delivery, this makes the Order invalid and does not bind LOA Sport to the obligation to carry out the delivery. In this case, the Customer is obliged to pay the cost of the delivery.
4.6.7 In the event that the Customer is not found within the deadline for delivery to the address specified in the Order or access and conditions for delivery of the item(s) are not provided within this deadline, LOA Sport is released from the obligation to deliver the requested item(s) in the Order item/s. In this case, the Customer is obliged to pay the cost of the delivery.
4.6.8 The customer, after contacting LOA Sport, can confirm his desire to receive the contents of the Order even after the expiry of the delivery period, according to the previous point. In this case, a new delivery period begins accordingly, and the Customer bears all costs related to it.
4.6.9 Upon receiving the delivery, the Customer (or a person authorized by him) is obliged to check the contents of the shipment regarding:
a) whether the Order is executed in the form and volume as submitted or as amended/amended;
b) whether losses and/or damages occurred during the delivery process.
4.6.10 Upon the occurrence of the circumstances described in the previous point, the Customer is obliged to immediately inform LOA Sport about them.
4.7.1 Pursuant to the Consumer Protection Act, the Customer has the right to refuse the goods received and return them to LOA Sport within 14 (fourteen) working days from the date of receipt, in case the given goods are in the form in which it was delivered, and if it is packed, then its packaging has not been opened (this does not include the packaging of the shipment). In this case, LOA Sport shall refund to the Customer the sums paid by him no later than 20 (twenty) working days from the date on which the Customer exercised his right to refuse the goods, in accordance with the Consumer Protection Act. The goods that the customer wishes to return must be in good merchantable condition, original packaging, with original labels, accompanied by the original accompanying documents such as invoice and others issued by LOA Sport.
4.7.2 The customer has the right to refuse the receipt of the goods requested in the Order, and in the case when one of the following conditions is found during the delivery:
a) the circumstance under point 4.4.8 has occurred, including and when the inconsistency between the requested in the Order and the delivered goods could not be established at the time of delivery.
b) the price to be paid by the Customer does not correspond to the amount due stated in the confirmation.
4.7.3 As a request for the return of the goods, the Customer may use a description of the return of the ordered goods as part of the Consumer Protection Act or state unambiguously in another way his decision to withdraw from the contract. The request is submitted to the e-mail address info@loasport.eu, within a period of no longer than 14 (fourteen) working days, counted from the date of receipt of the delivery. In these cases, LOA Sport is obliged to immediately send the Customer a confirmation of receipt of his refusal on a durable medium. The Customer must also indicate a bank account, the owner of which is the Customer, to which the amount paid by him for the returned product(s) will be refunded.
4.7.4 The Customer pays ALL costs related to the transportation of the goods to the address indicated by LOA Sport, when the goods are/are returned in accordance with point 4.7.1, as well as ALL transaction costs for refunds, in the event that the Customer has not provided an account in accordance with point 4.7.3.
4.8 Warranty conditions LOA Sport provides a warranty if the manufacturer/importer has given a warranty for the relevant product. LOA Sport provides the Customer with a warranty document for goods purchased by him, if such a document is provided by the manufacturer/importer of the goods. The document contains at least the following information: address and phone number of an authorized service provider of the purchased goods; the warranty conditions of the relevant service centers or manufacturers; warranty period of the purchased goods.
4.9 Complaints
4.9.1 In case of a factory defect that is found after receiving the product, the Customer returns it to the address specified by LOA Sport, and the delivery costs are borne by LOA Sport. LOA Sport is obliged to replace the goods by sending the same goods to the Customer, and in case of lack of availability, to refund the amount paid by the Customer, within a period not later than 20 (twenty) working days, counted from the date of receipt of the complaint. Complaints are made in accordance with point 4.7.3.
4.9.2 If, in the cases referred to in point 4.9.1, there is no availability of the defective product, the Customer has the right to request its replacement with another product/s of the same or higher value, paying the difference. The delivery of the new goods is at the expense of the Customer. If the Customer uses his rights under this point, he has no right to request a refund of the amount paid in accordance with the previous point 4.9.1.
4.10 Liability
4.10.1 LOA Sport takes reasonable care to maintain true, accurate and up-to-date information on its Site, without excluding the possibility of incidental objective discrepancies or omissions. LOA Sport is not responsible for the consequences, including any damages (including to the Customer's software, hardware or telecommunications equipment) caused by or related in any way to the access, use or inability to use the Site. All information on the Site is provided in accordance with current Bulgarian legislation, without guarantee by LOA Sport of its inviolability and safety from malicious attacks by third parties.
4.10.2 LOA Sport is not responsible for subjective perceptions and interpretation of the accuracy, completeness and usefulness of the information resources on the Site.
4.10.3 LOA Sport is not responsible for the information (including its completeness and reliability):
a) provided by the producers of the goods;
b) contained in internet pages to which the Site contains references.
4.10.4 LOA Sport is entitled to indemnification from any person for all damages, costs and claims of third parties that LOA Sport has suffered, and which are a consequence of a violation of these General Terms and Conditions and/or unregulated use of the Services and/or information on the site.
4.10.5 Articles, product reviews, advice, consultation or any other type of assistance provided by the LOA Sport team in connection with the use of Services by Users does not constitute advice for the purchase of a specific product and does not give rise to any liability or obligations for LOA Sport.
4.10.6 LOA Sport shall not under any circumstances be liable for delays or disruptions in the provision of Services caused directly or indirectly by force majeure circumstances beyond its control, including but not limited to: natural disasters, lack of Internet, failure of computer and/ or telecommunications facilities, power failure, fires, floods, storms, wrongful acts or crimes of third parties, and any other events of objective nature.
4.11 Complaints and Disputes
4.11.1 For violation of the rights granted to them under the Law on Consumer Protection, Customers have the right to submit complaints, signals and proposals to the Commission for Consumer Protection (address: Sofia, PK 1000, ”Slaveikov” Square №4А , floors 3, 4 and 6. tel.: 02/9330565, email: info@kzp.bg, website: www.kzp.bg), as well as to the control bodies performing functions for consumer protection. Copies of complaints, signals and proposals can also be sent to higher authorities.
4.11.2 Customers can use the European Online Dispute Resolution Platform (ODR - https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)
Entry into force and amendment of the General Terms and Conditions
5.1 In accordance with point 3, the user agrees to be bound by these General Terms and Conditions and any subsequent changes to them, and undertakes to comply with them.
5.2 LOA Sport has the right at any time to change the provisions of these General Terms and Conditions without having to notify users beforehand.
5.3 New versions of the General Terms and Conditions are published on the Site and are available to all Users.
5.4 In the event that changes in a new version of the General Terms and Conditions affect the manner of execution of Orders, the version that was current at the time of their finalization will apply to Orders for which their execution has begun.
Copyright
6.1 The names of products, manufacturers or companies mentioned on the Site may be trademarks or trade names of their respective owners.
6.2. Users' access to the Site should in no way be perceived by them as granting a license or right to use any trademark or trade name.
6.3 Users undertake to use the Site without infringing the copyrights of LOA Sport or third parties related directly or indirectly to the information published on the Site.
6.4 The information published on the Site is not allowed to be changed in any way, nor to be copied, publicly distributed or given away for any public or commercial purpose.
6.5 The use of the information published on the Site in other Internet pages is absolutely prohibited.
6.6 LOA Sport reserves the right to assign the rights to publish materials, photos and any other parts of the information on the Site to third parties under an additional contract, regulating the rights and obligations of the parties.